What are the delivery charges?

Delivery charges depend on each seller. Please verify it with the individual seller. Some sellers might waive off the delivery charge if you place an order with them for a minimum purchase value.

In some cases, items below a certain value are listed with a delivery charge. In such a case, the seller incurs relatively higher shipping costs on such respective items. Charging a nominal shipping fee helps the seller offset logistics costs.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude Sundays and all public holidays. Please verify it with the individual seller to determine the respective delivery time. Expected delivery time depends on the product's availability with the seller, and the delivery time could vary from each seller offering the product.

  • 'In Stock' For items listed as "In Stock", sellers will mention the delivery time as 2-3 business days (in areas where standard courier service is accessible). Sometimes, items have to be imported by sellers from outside Dubai. These items are mentioned sometimes as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
  • 'Out of Stock' Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

Are there any hidden costs (Octroi, Sales Tax etc) on items sold by sellers?

There are zero hidden charges when you make a purchase on Slysys. The prices listed for all the items on the website are final and inclusive of all. The price you see listed on the product page is what you exactly pay.

Delivery charges may be extra depending on the policy of individual seller. Please check with the individual seller for the same.

Why does the expected delivery time vary from seller to seller?

You probably have noticed varying estimated delivery times for sellers of the product you are fascinated in. Delivery times are opinionated by product availability, location of the seller etc.

Why seller does not ship to my location?

There are instances when the seller cannot ship to some location. This could be an outcome of general regulations or serviceability issues. At times sellers might prefer not to ship to certain location. This is entirely based on the seller’s discretion.

I need to return an item, how do I arrange for a pick-up?

To initiate a return, you can contact us. We will give you a call explaining the entire process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item to be returned. In case, the pick-up cannot be set, you can return the item through any third-party courier service. Return fees are borne by the seller.


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